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The CLF HelpLine

Support for youth, Veterans, caregivers, and families affected by concussions.

Find the Support You Need

Free, Personalized Support for Patients and Caregivers

The CLF HelpLine supports Canadians by providing personalized help to those struggling with the outcomes of brain injury. If you or a loved one are seeking guidance on how to choose the right doctor, struggling with lingering concussion symptoms, or have any other specific questions, we want to hear from you.

Submit a request as a Veteran

If you feel like you are in crisis and need someone to speak with, please call the Suicide Crisis Helpline at 988. If you’re looking for additional support, you may find these resources helpful.

Canadian Centre on Substance Abuse and Addiction

Learn More

Wounded Warriors Canada

Learn More

Indigenous Crisis Line: Hope for Wellness HelpLine

1-855-242-3310

Crisis Line for CAF, RCMP, and Veterans

1-800-268-7708

Ground Support for Veterans

1-888-228-3871

Submit Your Request For Help

Submit your request below and a dedicated member of our team will be in touch with you as soon as possible.

If you are looking for accessibility assistance to complete a CLF HelpLine request, please email [email protected] or book a call with us.

Book a Call

Disclaimers:

The HelpLine is a resource to help you find the medical, mental health, and educational resources that you or a loved one need. It does not provide medical or mental health advice and is not a substitute for medical or mental health treatment.

The HelpLine is not an emergency services resource. If this is an emergency, please call 911 or seek immediate medical help.

If you or someone you love is experiencing thoughts of suicide, please reach out to the Suicide Crisis Helpline by dialling 988.

The HelpLine is only monitored during regular business hours, and our response time will vary depending on the number of responses we receive.

Your HelpLine request may be shared with medical professionals or members of the Concussion Legacy Foundation Canada community in the course of fulfilling your request.

Have Questions?

Frequently Asked Questions

The CLF HelpLine is a free online resource referral service which provides information, guidance, and support to patients and caregivers living with the symptoms of a concussion, post-concussion syndrome, or suspected CTE. The CLF HelpLine scope of services include recommendations for medical and mental health providers near you, information about symptoms and treatment options, connection to our peer support network, and information about clinical research opportunities. The CLF HelpLine does not provide direct medical or mental health services, case management, or crisis intervention and the CLF HelpLine does not charge a fee. Whenever possible, CLF HelpLine resource coordinators refer out to experts and organizations who provide services that fall outside our scope of services.

No. The CLF HelpLine is not a medical service and should not be used as a substitute for medical advice.

No. The CLF HelpLine does not provide or offer financial assistance of any kind.

After you hit submit, you will receive an email letting you know we have received your request and it will be processed within three business days.

The information you provide helps us better understand what you or your loved one are going through and how we can be of assistance. It allows our staff to find the specialists and resources best suited to meet your or your loved one's needs.

The CLF Peer Support Connection Program is an opportunity to connect with someone who understands the unique challenges of being a patient or caregiver for someone with PCS or suspected CTE.

No, the CLF HelpLine is not a crisis line. Our trained coordinators will help facilitate connection to crisis experts. If you are experiencing a medical emergency or mental health crisis, please contact emergency services or the resources below for immediate support:

Suicide Crisis Helpline: dial 988
Indigenous Crisis Line (Hope for Wellness HelpLine): 1-855-242-3310
Crisis Line for CAF, RCMP, and Veterans: 1-800-268-7708
Ground Support for Veterans: 1-888-228-3871

Brain trauma can impact mental health in children and adults. It's important to consult with a healthcare professional if you experience symptoms.

No! The HelpLine is a service the Concussion Legacy Foundation can provide for free, thanks to the donations of our supporters. You will not be charged a fee for the service and CLF does not require insurance or healthcare coverage of any kind. You may share the name of your healthcare insurance provider with the CLF HelpLine for assistance finding an in-network medical or mental health provider; however, CLF cannot guarantee an in-network match and will not collect information about or bill your specific insurance plan.

Monday to Friday 9 a.m. – 5 p.m. ET excluding all major holidays. All requests will be returned within three business days. Those made after hours will be seen the following business day.

That is up to you. You can choose whether you'd like to be contacted by email, text, or a scheduled phone call.

Your information may be shared with a CLF staff member or medical professional if it is necessary for your case. Your information will not be shared with any third-party organizations without your consent except in cases where there is imminent risk of harm to self or someone else, or where otherwise required by law.

Large group of people at the Race To End CTE 2023 event

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